Privacy Policy

At CHLOE, we respect your privacy and are committed to protecting the personal information you provide to us.

This Privacy Policy explains how CHLOE ("we," "us," "our," or "CHLOE") collects, uses, discloses, and protects information when you visit or make a purchase from our online store, browse our website, contact us, or otherwise interact with our services.

By using our website, you acknowledge that you have read and understood this Privacy Policy.

1. About CHLOE

CHLOE is an online store offering women's clothing, fashion accessories, and related products.

Business Name: CHLOE
Address: 177 Spring Creek Hwy
Medina, TN 38355-9710
United States
Email: persaudtokich@gmail.com

2. Information We Collect

When you visit our website, place an order, contact us, or interact with our store, we may collect certain information.

The types of information we may collect include:

Personal Information You Provide

Depending on how you interact with our website, you may provide information such as:

Full name
Email address
Shipping address
Billing address
Telephone number
Order information
Product preferences
Customer service communications
Information you provide when contacting us
Other information you voluntarily submit through our website

We collect only information that is reasonably necessary to provide our services, process orders, communicate with customers, and operate our online store.

Order Information

When you make a purchase, we may collect information associated with your transaction, including:

Products purchased
Product quantities
Order number
Order date
Order value
Shipping information
Billing information
Contact information
Order status
Return or customer service information

Payment information may be processed through third-party payment providers. We do not recommend sending complete payment card information to us by email or through other unsecured communication methods.

3. Information Collected Automatically

When you browse our website, certain information may be collected automatically.

This information may include:

IP address
Browser type
Device type
Operating system
General geographic information
Pages visited
Products viewed
Referring website
Time spent on pages
Website interactions
Other technical information related to your visit

This information helps us understand how visitors use our website, improve our online store, maintain website functionality, and provide a better shopping experience.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to provide essential website functionality and improve your browsing experience.

Cookies may help us:

Remember items in your shopping cart
Keep you signed in where applicable
Remember certain preferences
Understand website traffic
Improve website performance
Analyze how visitors use our website
Provide relevant content or advertising where applicable

You can generally adjust your browser settings to accept or reject cookies. However, disabling certain cookies may affect the functionality of our website or checkout process.

5. How We Use Your Information

We may use the information we collect for legitimate business and operational purposes, including:

Processing and fulfilling orders
Providing products and services
Processing payments through applicable payment providers
Shipping and delivering orders
Sending order confirmations
Providing customer support
Responding to questions and requests
Managing returns, refunds, or exchanges
Improving our products and website
Personalizing your shopping experience
Maintaining website security
Detecting and preventing fraudulent or unauthorized activity
Understanding customer preferences
Communicating important information about your orders
Sending marketing communications where permitted and where you have provided appropriate consent
Complying with applicable laws and legal obligations

We do not use your information for purposes that are materially incompatible with the purposes described in this Privacy Policy unless permitted or required by applicable law.

6. Marketing Communications

If you choose to subscribe to our marketing communications, we may use your email address to send information about products, collections, promotions, special offers, or other updates from CHLOE.

You can unsubscribe from promotional emails at any time by using the unsubscribe link included in the applicable communication.

Even if you unsubscribe from marketing communications, we may still contact you regarding important transactional matters, such as order confirmations, shipping updates, account information, or other communications necessary to provide services you have requested.

7. How We Share Information

We may share personal information with trusted service providers and business partners when necessary to operate our online store and provide services to you.

Depending on how you use our website, these parties may include:

Shopify and related ecommerce infrastructure providers
Payment processing providers
Shipping and delivery providers
Website hosting and technical service providers
Customer service providers
Analytics providers
Marketing service providers
Fraud prevention and security providers
Professional advisors
Government authorities or law enforcement when required by law

We expect service providers that process information on our behalf to handle information in accordance with applicable requirements and only for appropriate business purposes.

We do not sell your personal information simply because you visit our website or make a purchase.

8. Shopify

Our online store is powered by Shopify, which provides the ecommerce platform that allows us to sell our products and provide services to customers.

Shopify may process information relating to your use of our website and transactions in accordance with its own privacy practices.

For more information about how Shopify handles personal information, please review Shopify's applicable privacy documentation.

9. Payment Information

When you make a purchase, your payment may be processed by an applicable third-party payment provider.

Depending on the payment method available at checkout, payment providers may collect and process payment-related information necessary to authorize and complete your transaction.

For security purposes, we do not recommend sending credit card numbers, security codes, passwords, or other sensitive payment information directly to us by email.

10. Shipping and Order Fulfillment

To fulfill your order, we may share necessary information with shipping, fulfillment, and delivery providers.

This information may include:

Recipient name
Shipping address
Contact information
Order details
Delivery instructions where applicable

This information is used to help ensure that your order can be properly processed and delivered.

11. Analytics and Website Improvement

We may use analytics and similar technologies to understand how visitors interact with our website.

This information can help us understand:

Which pages are visited
Which products receive interest
How customers navigate our website
How our website performs
How visitors access our store
Where improvements may be needed

Analytics information may be combined with other information where permitted by applicable law.

12. Third-Party Websites

Our website may contain links to third-party websites, services, social media platforms, or other external resources.

If you click on a third-party link, you will leave our website and be subject to the privacy practices and policies of that third party.

We are not responsible for the privacy practices, security, content, or policies of third-party websites.

We recommend reviewing the privacy policy of any third-party website before providing personal information.

13. Data Security

We take reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, misuse, alteration, disclosure, or destruction.

However, no method of transmitting information over the internet or storing electronic information can be guaranteed to be completely secure.

For this reason, while we take reasonable steps to protect your information, we cannot guarantee absolute security.

14. Data Retention

We retain personal information for as long as reasonably necessary to:

Provide our services
Complete transactions
Maintain business and transaction records
Resolve disputes
Provide customer support
Comply with legal and regulatory obligations
Prevent fraud and abuse
Enforce applicable agreements

The length of time information is retained may vary depending on the type of information and the reason it was collected.

When information is no longer reasonably required, we may delete, anonymize, or otherwise securely dispose of it, subject to applicable legal requirements.

15. Children's Privacy

Our website is not intended for children who are under the minimum age required to provide consent under applicable law.

We do not knowingly collect personal information from children in violation of applicable privacy laws.

If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can review the situation and take appropriate action.

16. Your Privacy Rights

Depending on where you live and applicable privacy laws, you may have certain rights regarding your personal information.

These rights may include the right to:

Request access to personal information we hold about you
Request correction of inaccurate information
Request deletion of certain personal information
Request information about how your personal information is used
Opt out of certain marketing communications
Withdraw consent where processing is based on consent
Exercise other rights provided by applicable privacy laws

These rights are subject to applicable legal limitations and exceptions.

To submit a privacy-related request, please contact us using the information provided below.

17. California Privacy Rights

If you are a California resident, California privacy laws may provide you with additional rights regarding your personal information.

Depending on the circumstances and applicable law, California residents may have rights relating to:

Accessing personal information
Requesting correction of inaccurate information
Requesting deletion of personal information
Knowing how personal information is collected and used
Opting out of certain uses or disclosures of personal information
Receiving information about applicable privacy practices

To exercise an applicable privacy right, please contact us at:

Email: persaudtokich@gmail.com

We may need to verify your identity before completing certain requests in order to protect your personal information and prevent unauthorized access.

18. Do Not Track Signals

Some web browsers offer a "Do Not Track" setting.

Because there is currently no universally accepted standard for responding to Do Not Track signals, our website may not respond to such signals in every circumstance.

Your browser may provide additional privacy controls that you can use to manage cookies and other tracking technologies.

19. International Visitors

If you access our website from outside the United States, your information may be processed in the United States or other jurisdictions where our service providers operate.

Privacy and data protection laws in those locations may differ from the laws in your country or region.

By using our website, you understand that your information may be transferred to and processed in jurisdictions outside your place of residence, subject to applicable legal requirements.

20. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, technology, or applicable legal requirements.

When we make changes, we may update the "Last Updated" date at the top of this page.

We encourage you to review this Privacy Policy periodically to stay informed about how we handle personal information.

Your continued use of our website after an updated Privacy Policy is posted may be subject to the updated policy to the extent permitted by applicable law.