These Terms of Service ("Terms," "Terms of Service," or "Agreement") govern your access to and use of the CHLOE website, online store, products, services, and related content.
By visiting our website, browsing our products, placing an order, or otherwise using our services, you agree to be bound by these Terms of Service and our applicable policies.
If you do not agree with these Terms, please do not use our website or place an order through our store.
1. About CHLOE
CHLOE is an online retailer offering women's clothing, fashion accessories, and related products.
Business Name: CHLOE
Address:
177 Spring Creek Hwy
Medina, TN 38355-9710
United States
Email: persaudtokich@gmail.com
Throughout these Terms, "CHLOE," "we," "us," and "our" refer to CHLOE.
"You," "your," or "customer" refers to any person who accesses our website, purchases our products, or otherwise uses our services.
2. Eligibility to Use Our Website
By using our website, you represent that you are legally capable of entering into a binding agreement under the laws applicable to you.
If you are using our website on behalf of another person or organization, you represent that you have the authority to accept these Terms on their behalf.
Our website is not intended to be used by individuals who are prohibited from accessing online shopping services under applicable law.
3. Website Use
You may use our website only for lawful purposes and in accordance with these Terms.
You agree not to use our website to:
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Violate any applicable law or regulation
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Commit fraud or engage in deceptive activity
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Attempt to gain unauthorized access to our website or systems
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Interfere with the operation or security of our website
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Upload malicious code, viruses, or harmful software
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Collect information about other users without authorization
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Scrape, copy, reproduce, or exploit website content without permission
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Impersonate CHLOE or another person
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Use our website for unauthorized commercial purposes
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Engage in activity that could damage our website, business, customers, or service providers
We reserve the right to restrict or terminate access to our website where permitted by applicable law if we reasonably believe that a user has violated these Terms.
4. Website Content
We make reasonable efforts to provide accurate and useful information on our website.
However, product descriptions, photographs, colors, measurements, availability, prices, and other information may occasionally contain errors, omissions, or inaccuracies.
We reserve the right to correct errors, update information, and modify website content at any time without prior notice.
Product colors may appear differently depending on your device, monitor, screen settings, lighting, and other factors.
We cannot guarantee that the color displayed on your device will exactly match the physical product.
5. Product Information
We make reasonable efforts to accurately describe and display our products.
However, minor differences may occur between product images and the actual product due to:
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Manufacturing variations
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Lighting conditions
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Photography
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Screen settings
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Device displays
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Product batches
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Material characteristics
Measurements and sizing information are provided as guidance and may have reasonable manufacturing variations.
Customers are encouraged to review available product information, sizing details, colors, materials, and other descriptions before placing an order.
6. Product Availability
Product availability may change without notice.
Although we make reasonable efforts to maintain accurate inventory information, an item displayed as available may occasionally become unavailable due to inventory changes, technical errors, fulfillment issues, or unexpected demand.
If an ordered product becomes unavailable, we may contact you to discuss available options.
Depending on the circumstances, available options may include:
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An alternative product
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A different size or color
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A replacement
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Cancellation of the affected item
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A refund
7. Prices and Pricing Information
Prices displayed on our website are subject to change without notice.
We reserve the right to modify prices, promotions, discounts, product offerings, and other commercial terms at any time.
A price change will not normally affect an order that has already been accepted and confirmed, except where required or permitted by applicable law or in cases involving obvious pricing errors.
We make reasonable efforts to ensure that prices displayed on our website are accurate.
However, if a significant pricing error occurs, we reserve the right to correct the error and, where permitted by law, cancel an affected order.
8. Promotions and Discounts
From time to time, CHLOE may offer promotional codes, discounts, sales, special offers, or other promotional opportunities.
Promotional offers may be subject to additional terms and conditions.
Unless otherwise stated:
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Promotional codes must be entered during checkout.
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Promotions cannot necessarily be combined.
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Promotions may have expiration dates.
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Some products may be excluded.
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Promotional discounts may not be applied retroactively.
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Promotional offers may be modified or discontinued at any time.
Specific promotional terms displayed at the time of the offer will apply.
9. Orders
When you place an order through our website, you are making a request to purchase the selected products.
After submitting an order, you may receive an order confirmation email.
An order confirmation acknowledges that we have received your order request. It does not necessarily guarantee that every item will be available or that the order has been finally accepted.
We reserve the right to refuse, limit, or cancel an order where permitted by applicable law.
Reasons may include:
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Product availability
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Pricing errors
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Suspected fraud
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Unauthorized transactions
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Incorrect customer information
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Shipping restrictions
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Unusual purchasing activity
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Errors in product or order information
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Other legitimate business reasons
If we cancel an order after payment has been received, we will generally issue an appropriate refund for the canceled portion of the order.
10. Order Information
You are responsible for providing accurate and complete information when placing an order.
This may include:
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Full name
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Billing address
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Shipping address
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Email address
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Telephone number
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Payment information
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Product selection
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Size and color selection
If information is incorrect or incomplete, your order may be delayed or may not be successfully delivered.
Please review your information carefully before completing checkout.
11. Payment
Payment must be successfully authorized and processed before an order can be fulfilled.
Available payment methods are displayed during checkout.
Payment processing may be performed by third-party payment service providers.
You agree to provide valid and accurate payment information and represent that you are authorized to use the selected payment method.
If payment cannot be successfully processed, your order may be delayed, placed on hold, or canceled.
12. Taxes
Applicable sales taxes, duties, or other government-imposed charges may be added to your order where required by applicable law.
The amount of taxes charged may depend on factors including your shipping destination and applicable tax requirements.
Customers are responsible for any applicable charges that are legally required to be paid by them.
13. Shipping and Delivery
Orders are generally processed according to the shipping and handling information published on our website.
Estimated processing and delivery times are provided for guidance and are not guaranteed unless expressly stated otherwise.
Shipping and delivery may be affected by:
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Carrier delays
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Severe weather
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Holidays
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High order volume
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Incorrect addresses
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Customs processing
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Transportation disruptions
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Other circumstances outside our reasonable control
Please review our Shipping & Handling Policy for additional information.
14. Returns, Refunds, and Exchanges
Returns, refunds, and exchanges are subject to our Return & Refund Policy.
Before purchasing, customers should review the applicable return requirements, deadlines, exclusions, and refund procedures.
Our Return & Refund Policy forms part of these Terms of Service.
15. Order Cancellations
If you wish to cancel an order, please contact us as soon as possible at:
persaudtokich@gmail.com
We will make reasonable efforts to accommodate cancellation requests received before processing or shipment.
However, once an order has been processed or shipped, cancellation may no longer be possible.
In that situation, the customer may need to follow the applicable return procedure after delivery.
16. Intellectual Property
All content available on our website, including but not limited to:
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Logos
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Brand names
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Product photographs
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Graphics
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Text
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Product descriptions
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Page designs
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Layouts
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Icons
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Videos
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Illustrations
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Website design
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Other visual and written materials
may be owned by CHLOE, its licensors, or other applicable rights holders and may be protected by intellectual property laws.
You may not copy, reproduce, distribute, modify, publish, transmit, sell, license, or commercially exploit our website content without prior written permission, except as permitted by applicable law.
17. CHLOE Brand
The CHLOE name, branding, logos, designs, and related materials may not be used in a manner that suggests an unauthorized association, sponsorship, endorsement, or partnership with CHLOE.
Unauthorized use of our intellectual property may violate applicable laws.
18. User-Submitted Content
If you submit reviews, comments, photographs, feedback, suggestions, or other content to us, you represent that you have the right to submit that content.
You should not submit content that:
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Violates another person's rights
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Contains unlawful material
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Contains confidential information
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Is fraudulent or misleading
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Contains malicious software
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Is abusive, threatening, or discriminatory
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Infringes intellectual property rights
By submitting content where permitted by the applicable platform or submission process, you grant CHLOE permission to use that content for legitimate business purposes, subject to applicable law and our Privacy Policy.
19. Customer Reviews
Customers may have opportunities to submit reviews or feedback about our products or services.
Reviews should reflect genuine experiences and should not contain false, misleading, abusive, unlawful, or inappropriate content.
We may remove or decline to publish content that violates applicable rules, platform requirements, or these Terms.
We do not guarantee that every submitted review will be published.
20. Third-Party Services
Our website may use or integrate with third-party services, platforms, applications, payment providers, analytics tools, shipping services, marketing services, or other external technologies.
These third parties may operate under their own terms and privacy policies.
CHLOE is not responsible for the independent policies or practices of third-party providers.
Your use of a third-party service may be subject to the terms and conditions established by that third party.
21. Shopify
Our online store is powered by Shopify.
Shopify provides the ecommerce infrastructure that allows us to operate our online store, process transactions, and provide certain website services.
Your use of our website may involve interactions with Shopify's systems and services.
Shopify's applicable terms and privacy practices may also apply to relevant aspects of your interaction with our online store.
22. Privacy
Your privacy is important to us.
Our collection, use, storage, and disclosure of personal information are described in our Privacy Policy.
By using our website, you acknowledge that you have reviewed our Privacy Policy.
23. Website Availability
We make reasonable efforts to keep our website available and functional.
However, we do not guarantee that our website will always be:
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Available
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Uninterrupted
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Error-free
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Secure
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Free from technical problems
Website availability may be affected by maintenance, updates, technical issues, hosting problems, security incidents, internet disruptions, or other circumstances.
We may temporarily suspend or modify website functionality without prior notice when reasonably necessary.
24. Errors and Corrections
Our website may occasionally contain typographical errors, pricing errors, product information errors, or other inaccuracies.
We reserve the right to correct errors and update information at any time.
If an error affects an order you have already placed, we may contact you to explain the issue and discuss available options.
25. Prohibited Activities
You agree not to use our website for any unlawful, fraudulent, abusive, or unauthorized purpose.
Prohibited activities include attempting to:
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Circumvent website security
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Access restricted areas
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Interfere with website functionality
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Introduce viruses or harmful code
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Use automated systems to scrape our website without authorization
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Collect customer information without permission
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Fraudulently place orders
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Abuse promotional offers
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Submit false information
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Impersonate another person or business
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Violate intellectual property rights
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Engage in conduct that could harm CHLOE or its customers
We may take reasonable action to protect our website, customers, business, and service providers.
26. Disclaimer of Warranties
To the fullest extent permitted by applicable law, our website and its content are provided on an "as available" and "as is" basis.
We do not guarantee that:
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The website will always be available
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Website content will always be completely accurate
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Products will always be available
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The website will be free from errors
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The website will be completely secure
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Every product will meet every individual preference or expectation
Nothing in these Terms is intended to exclude any warranty, right, or protection that cannot legally be excluded under applicable law.
27. Limitation of Liability
To the fullest extent permitted by applicable law, CHLOE and its applicable owners, employees, service providers, and representatives will not be responsible for indirect, incidental, special, consequential, or similar damages arising from your use of our website or products, except where such limitation is prohibited by law.
Nothing in these Terms limits liability that cannot legally be limited or excluded.
28. Indemnification
To the extent permitted by applicable law, you agree to defend, indemnify, and hold harmless CHLOE and its applicable representatives from claims, liabilities, damages, losses, costs, and expenses arising from:
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Your violation of these Terms
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Your unlawful use of our website
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Your violation of another person's rights
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Fraudulent or unauthorized activity associated with your use of our services
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Content you submit that violates applicable rights or laws
This provision applies only to the extent permitted by applicable law.
29. Force Majeure
CHLOE will not be responsible for delays or failures caused by circumstances beyond our reasonable control.
Such circumstances may include:
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Natural disasters
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Severe weather
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Fire
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Flooding
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Epidemics or public emergencies
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Transportation disruptions
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Internet or telecommunications failures
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Government actions
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Labor disruptions
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Supply chain disruptions
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Carrier interruptions
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Other unforeseen events
We will make reasonable efforts to resume normal operations when circumstances allow.
30. Governing Law
These Terms shall be interpreted and applied in accordance with applicable laws, without unnecessarily limiting any consumer rights that cannot legally be waived.
Any dispute arising from your use of our website or purchase of our products will be handled in accordance with applicable law.
Nothing in these Terms is intended to deprive consumers of mandatory protections provided by the laws applicable to their place of residence.
31. Changes to These Terms
We may update these Terms of Service from time to time.
Changes may be made to reflect:
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Changes to our business
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New products or services
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Changes to our website
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Changes to payment or shipping processes
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Changes in applicable law
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Other operational requirements
When we update these Terms, we may revise the "Last Updated" date at the top of this page.
We encourage you to review these Terms periodically.
Your continued use of our website after updated Terms are posted may constitute acceptance of the revised Terms to the extent permitted by applicable law.
32. Severability
If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, that provision will be interpreted or modified to the minimum extent necessary to make it enforceable where legally permitted.
The remaining provisions will continue to remain in effect to the extent permitted by law.
33. Entire Agreement
These Terms, together with our applicable policies and notices, constitute the terms governing your use of our website and services, except where additional terms are expressly provided for a particular service or transaction.
If there is a conflict between these Terms and a specific policy applicable to a particular transaction, the specific policy may apply to that transaction to the extent permitted by law.
34. Contact Us
If you have questions about these Terms of Service, our products, orders, or any other matter relating to CHLOE, please contact us.
CHLOE
177 Spring Creek Hwy
Medina, TN 38355-9710
United States
Email: persaudtokich@gmail.com
We appreciate your interest in CHLOE and thank you for choosing to shop with us.
35. Thank You for Choosing CHLOE
We are committed to providing our customers with a convenient and enjoyable online shopping experience.
By shopping with CHLOE, you acknowledge these Terms of Service and the policies referenced within them.
Thank you for visiting CHLOE and for being part of our growing community.
CHLOE
177 Spring Creek Hwy
Medina, TN 38355-9710
United States
Email: persaudtokich@gmail.com