At CHLOE, we want your shopping experience to be simple, convenient, and reliable from the moment you place your order until your package arrives.
This Shipping & Handling Policy explains how we process, prepare, and ship orders placed through our online store.
Please review the information below before completing your purchase.
1. About Our Shipping Service
CHLOE offers women's clothing and fashion accessories through our online store.
After your order has been successfully placed and payment has been confirmed, we begin preparing your items for shipment.
Our processing and shipping times may vary depending on product availability, order volume, destination, shipping method, holidays, and circumstances beyond our reasonable control.
2. Order Processing Time
Orders are generally processed within 1–3 business days after the order is successfully placed and payment has been confirmed.
Business days generally refer to Monday through Friday and do not include weekends or applicable holidays.
During periods of high order volume, seasonal promotions, holidays, new product launches, or other unusually busy periods, order processing may take longer than usual.
We appreciate your patience during these periods.
Please note that order processing time is separate from the shipping or transit time.
For example:
Order Processing Time + Shipping Transit Time = Estimated Delivery Time
3. Shipping Time
After your order has been processed and shipped, the package will enter the carrier's transportation network.
Estimated delivery times may vary depending on your shipping destination and selected shipping method.
For domestic U.S. orders, delivery may generally take approximately 3–7 business days after shipment, depending on the destination and carrier.
These delivery estimates are provided for general guidance and are not guaranteed delivery dates.
Actual delivery times may be affected by carrier operations, weather, holidays, high shipping volume, or other circumstances outside our control.
4. Shipping Costs
Shipping charges, if applicable, will be displayed during the checkout process before you complete your purchase.
The shipping cost may vary depending on factors such as:
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Shipping destination
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Order size
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Package weight
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Shipping method
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Promotional offers
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Applicable shipping discounts
If a free-shipping promotion is available, the terms and minimum purchase requirements will be displayed on the applicable promotional page or during checkout.
5. Shipping Confirmation
Once your order has been shipped, we may send a shipping confirmation to the email address provided during checkout.
The shipping confirmation may include:
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Order number
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Shipping information
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Carrier information
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Tracking number, when available
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Tracking instructions
Please keep an eye on your email after placing an order and check your spam or junk folder if you do not see an expected message.
6. Order Tracking
When tracking information is available, you may use the tracking number provided in your shipping confirmation to follow the progress of your package.
Please note that tracking information may not appear immediately after a tracking number is created.
There may be a short delay between the time a shipping label is generated and the time the carrier's tracking system begins showing movement.
If your tracking information has not updated immediately, please allow some additional time for the carrier to scan and process the package.
7. Shipping Address
Customers are responsible for providing accurate and complete shipping information at checkout.
Please carefully review your:
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Full name
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Street address
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Apartment, suite, or unit number
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City
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State
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ZIP code
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Contact information
If you notice that your shipping address is incorrect, please contact us as soon as possible at:
persaudtokich@gmail.com
We will make reasonable efforts to assist you before your order is shipped.
However, once an order has been processed or shipped, we may not be able to change the delivery address.
8. Incorrect or Incomplete Addresses
If an order cannot be delivered because the shipping address provided at checkout was incorrect, incomplete, or otherwise insufficient, the package may be delayed, returned to the sender, or delivered to an unintended location.
If a package is returned to us because of an incorrect or incomplete address, please contact us to discuss the available options.
Additional shipping charges may apply if the order needs to be reshipped, where permitted by applicable law.
9. Delivery Delays
Although we work to process and ship orders promptly, delivery dates are estimates and may be affected by circumstances outside our control.
Possible causes of delays include:
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Severe weather
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Natural disasters
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Carrier delays
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Transportation disruptions
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High shipping volumes
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Holidays
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Incorrect or incomplete addresses
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Customs processing
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Unexpected logistical issues
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Other circumstances beyond our reasonable control
A shipping delay does not necessarily mean that your package has been lost.
If your tracking information indicates that your package is still moving through the carrier network, please allow additional time for delivery.
10. Lost or Missing Packages
If the carrier's tracking information indicates that your package has been delivered but you cannot locate it, we recommend checking:
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Your front door or other delivery area
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Mailroom or package room
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Property management office
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Household members
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Neighbors
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Other safe locations around the delivery address
You may also contact the shipping carrier directly for additional delivery information.
If you are still unable to locate the package, please contact us at persaudtokich@gmail.com with your order number and tracking information.
We will review the available information and assist where reasonably possible.
11. Packages Marked as Delivered
If a carrier's tracking system confirms that a package was delivered to the address provided at checkout, CHLOE may not be responsible for packages that are subsequently lost, stolen, or misplaced after delivery.
However, we encourage customers to contact us if they experience a delivery issue so that we can review the situation with them.
Depending on the circumstances, we may also recommend contacting the applicable carrier.
12. Returned or Undeliverable Packages
A package may be returned to the sender for reasons including:
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Incorrect address
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Incomplete address
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Recipient unavailable
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Failure to collect the package
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Refusal of delivery
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Carrier delivery restrictions
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Other circumstances preventing successful delivery
If your package is returned to us, please contact us at:
persaudtokich@gmail.com
Depending on the circumstances, additional shipping costs may apply if you request that the package be shipped again.
13. Shipping to P.O. Boxes
Shipping availability for P.O. Boxes may depend on the shipping method and carrier used for your order.
If your address includes a P.O. Box, please ensure that the shipping method selected at checkout supports delivery to that address.
If a shipping issue occurs because a selected carrier cannot deliver to the provided address, we may contact you for an alternative shipping address.
14. Holidays and Peak Seasons
During holidays, major shopping events, seasonal promotions, or periods of unusually high demand, both order processing and carrier transit times may take longer than normal.
We recommend placing orders early if you are purchasing an item for a specific occasion, event, birthday, holiday, or other important date.
Estimated shipping dates should not be considered guaranteed delivery dates.
15. Weather and Other Uncontrollable Events
CHLOE is not responsible for delays caused by circumstances beyond our reasonable control.
These circumstances may include:
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Severe weather
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Flooding
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Wildfires
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Hurricanes
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Winter storms
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Natural disasters
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Transportation interruptions
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Carrier service disruptions
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Government restrictions
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Public emergencies
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Other unforeseen events
When such circumstances occur, we will make reasonable efforts to continue processing orders and provide available updates.
16. International Shipping
International shipping availability may vary depending on destination and the shipping options available at checkout.
International orders may be subject to additional delivery time due to customs clearance, local carrier operations, or other factors.
Customers are responsible for reviewing any applicable customs requirements, import restrictions, duties, taxes, or other charges that may apply to an international shipment, where applicable.
CHLOE does not control the customs process or the policies of foreign governments and local authorities.
17. Customs, Duties, and Taxes
For international orders, customs duties, import taxes, brokerage fees, or other charges may be imposed by the destination country or local authorities.
Where applicable, these charges may be the responsibility of the customer unless otherwise stated during checkout.
Customs processing times may vary and are outside our control.
Please check your local customs or tax authority if you have questions about potential charges before placing an international order.
18. Multiple Items in One Order
If your order contains multiple products, we generally aim to ship the items together when practical.
However, depending on inventory, fulfillment requirements, or other circumstances, items may occasionally be shipped separately.
If your order is shipped in multiple packages, you may receive separate tracking information.
19. Product Availability
We make reasonable efforts to maintain accurate product availability information on our website.
However, inventory levels can change quickly, especially during promotional periods or periods of high demand.
If an item becomes unavailable after an order is placed, we may contact you regarding the available options.
Depending on the circumstances, options may include a replacement, alternative item, or refund.
20. Order Changes After Purchase
If you need to make a change to your order after placing it, please contact us as soon as possible.
We will make reasonable efforts to accommodate requests received before the order enters processing or shipment.
Once an order has been processed or shipped, changes may no longer be possible.
This may include changes to:
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Shipping address
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Product
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Size
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Color
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Quantity
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Shipping method
21. Shipping Damage
Please inspect your package and products after delivery.
If your order arrives visibly damaged, or if a product appears to have been damaged during shipping, please contact us as soon as possible.
Please provide:
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Order number
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Description of the issue
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Clear photographs of the product
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Photographs of the shipping package and packaging materials, if available
We will review the information and determine the appropriate next steps.
22. Shipping and Returns
Shipping and handling charges may be treated separately from product costs when a return or refund is requested.
Please review our Return & Refund Policy for detailed information about return eligibility, return shipping, refunds, exchanges, and other applicable conditions.
23. Communication About Your Order
We may contact you using the email address or other contact information provided at checkout for purposes related to your order.
These communications may include:
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Order confirmation
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Payment confirmation
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Processing updates
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Shipping confirmation
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Tracking information
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Delivery-related information
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Customer service communications
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Other important transactional messages
Please make sure your contact information is accurate when placing your order.
24. Contact Us
If you have questions about shipping, delivery, tracking, or your order, please contact us.
CHLOE
177 Spring Creek Hwy
Medina, TN 38355-9710
United States
Email: persaudtokich@gmail.com
When contacting us about an order, please include your order number whenever possible.
Providing your order number allows us to locate your order information more efficiently and provide more relevant assistance.
25. Our Commitment
At CHLOE, we understand that receiving your order is an important part of your shopping experience.
We do our best to process orders carefully, prepare packages appropriately, and provide useful shipping information throughout the fulfillment process.
While some delivery circumstances are outside our control, we will make reasonable efforts to assist you when questions or issues arise.
Thank you for choosing CHLOE and for allowing us to be part of your style journey.
CHLOE
177 Spring Creek Hwy
Medina, TN 38355-9710
United States
Email: persaudtokich@gmail.com