At CHLOE, we want you to feel confident when shopping with us. We understand that sometimes an item may not be exactly what you expected, or you may need to return a purchase for another reason.
This Return & Refund Policy explains the conditions and process for requesting a return, exchange, or refund for purchases made through our online store.
Please review this policy carefully before submitting a return request.
1. Return Window
We generally accept eligible return requests within 30 days of the date your order is delivered.
To be eligible for a return, your request should be submitted within the applicable return period.
Items received after the return period may not be eligible for a return or refund unless otherwise required by applicable law or approved by CHLOE.
2. Return Eligibility
To be eligible for a return, items should generally meet the following conditions:
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The item must be unworn and unused.
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The item must be in its original condition.
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The item should not have been washed, altered, repaired, or damaged after delivery.
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The item should be returned with applicable original tags attached.
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The item should be returned in its original packaging where reasonably possible.
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The item must not show signs of makeup, perfume, deodorant, stains, pet hair, or other use.
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The item must not have an odor or other condition that makes it unsuitable for resale.
For hygiene and product-safety reasons, certain products may not be eligible for return.
3. Items That May Not Be Returnable
Certain items may be excluded from our return policy depending on their nature and applicable law.
Examples may include:
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Items marked as final sale
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Personalized or customized products
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Items that have been worn or used
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Items that have been washed
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Items that have been altered
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Items damaged after delivery
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Items returned without required tags
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Items returned with visible stains, makeup, perfume, or other signs of use
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Certain accessories or products that are not suitable for return for hygiene reasons
If you are unsure whether an item is eligible for return, please contact us before sending it back.
4. How to Request a Return
If you would like to return an eligible item, please contact us at:
Email: persaudtokich@gmail.com
Please include the following information in your email:
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Your full name
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Order number
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Email address used to place the order
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Name of the item you wish to return
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Reason for the return
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Photos, if the item is damaged, defective, incorrect, or otherwise different from what you ordered
Please do not send an item back before receiving return instructions from us.
Returns sent without prior authorization or without sufficient order information may experience delays in processing.
5. Return Approval
Once we receive your return request, we will review the information provided.
If your return is approved, we will provide instructions regarding where and how to return the item.
Return instructions may vary depending on the product and circumstances of the return.
Please wait for our return instructions before shipping your item.
6. Return Shipping
Unless the item is defective, damaged, incorrect, or otherwise covered by applicable consumer protection laws, the customer may be responsible for the cost of return shipping.
Original shipping charges may not be refundable unless otherwise required by applicable law or the return is related to an error on our part.
If you receive an incorrect, damaged, or defective item, please contact us as soon as possible so we can review the situation and determine the appropriate solution.
7. Damaged or Defective Items
We recommend inspecting your order shortly after delivery.
If your item arrives damaged, defective, or materially different from what you ordered, please contact us as soon as possible.
Please provide:
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Your order number
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A description of the issue
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Clear photographs of the item
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Photographs of the packaging if relevant
Depending on the circumstances, we may offer an appropriate solution, which may include a replacement, exchange, refund, or other resolution.
Please do not discard the item or packaging until we have had an opportunity to review your request.
8. Incorrect Items
If you receive an item that is different from the product you ordered, please contact us promptly.
We will review the order information and determine the appropriate resolution.
If the error was caused by CHLOE, we will work with you to resolve the issue as reasonably appropriate.
9. Exchanges
If you would like to exchange an item for a different size, color, or product, please contact us before sending the item back.
Exchange availability depends on inventory at the time your request is processed.
If the requested replacement is unavailable, we may offer another appropriate resolution, such as a refund for an eligible return.
In some circumstances, placing a new order and returning the original item may be the most practical option.
10. Refunds
Once your returned item has been received and inspected, we will determine whether it meets the applicable return requirements.
If your return is approved, the eligible refund will generally be issued to the original payment method used for the purchase.
The refund amount may depend on the circumstances of the return and may exclude certain shipping or other charges where permitted by applicable law.
We will notify you when your refund has been processed.
11. Refund Processing Time
After a refund is issued by CHLOE, the time required for the funds to appear in your account may vary depending on your bank, credit card company, or payment provider.
Please allow additional processing time for your financial institution to complete the transaction.
If you have received confirmation that your refund has been issued but the funds have not appeared after a reasonable period, we recommend contacting your payment provider or financial institution.
12. Partial Refunds
In certain circumstances, only a partial refund may be available.
For example, a partial refund may be considered if an item is returned with conditions that affect its resale value, where permitted by applicable law.
We will communicate with you regarding any applicable deduction before or during the refund process where reasonably possible.
13. Late or Missing Refunds
If you believe your refund has been approved but you have not received it, please first:
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Check your original payment account.
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Contact your bank or card issuer.
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Check with your payment provider if applicable.
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Contact us if the refund still cannot be located.
If you contact us regarding a missing refund, please include your order number and refund information so that we can better assist you.
14. Sale and Promotional Items
Items purchased during a sale, promotion, or special offer may be subject to specific return conditions.
Unless otherwise stated on the applicable product or promotional page, eligible sale items may be returned according to the standard return policy.
Items specifically identified as Final Sale are generally not eligible for return or refund except where required by applicable law.
Please review the terms displayed at the time of purchase.
15. Final Sale Items
Products marked as Final Sale cannot generally be returned or exchanged.
Before purchasing a final-sale item, please carefully review the product description, available size information, color options, and other product details.
This restriction does not limit any rights you may have under applicable consumer protection laws.
16. Gift Purchases
If an item was purchased as a gift, return or refund options may depend on the original order and payment method.
Refunds are generally issued to the original payment method unless otherwise agreed or required by applicable law.
Please contact us if you need assistance with a gift return.
17. Order Cancellation
If you need to cancel an order, please contact us as soon as possible at:
persaudtokich@gmail.com
We will make reasonable efforts to accommodate cancellation requests received before an order has been processed or shipped.
However, once an order has entered processing or has been shipped, cancellation may no longer be possible.
In that situation, you may need to follow the applicable return procedure after receiving the order.
18. Refused or Undeliverable Packages
If a package is refused, returned to sender, or becomes undeliverable because of an incorrect or incomplete shipping address, failure to collect the package, or other circumstances outside our control, please contact us.
Depending on the circumstances, additional shipping or handling costs may apply before an order can be reshipped.
Any refund for an undeliverable or returned package may be subject to applicable shipping costs or other non-refundable charges, where permitted by law.
19. Return Inspection
All returned products may be inspected after they are received.
We may evaluate:
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Product condition
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Tags
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Packaging
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Signs of use
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Stains or odors
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Damage
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Alterations
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Whether the returned item matches the original order
If an item does not meet the applicable return requirements, the return may be denied or the refund may be adjusted where permitted by applicable law.
20. Important Information About Clothing Returns
Because we sell women's clothing and fashion accessories, please take care when trying on products.
When trying on clothing before deciding whether to return it, we recommend:
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Keeping the original tags attached.
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Avoiding makeup, perfume, deodorant, or other substances that may transfer to the item.
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Avoiding washing or altering the item.
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Keeping the original packaging when reasonably possible.
Items showing signs of wear or use may not qualify for a return.
21. Customer Responsibility
Customers are responsible for providing accurate shipping and contact information when placing an order.
Please carefully review your order before completing checkout.
If you believe you entered an incorrect shipping address, contact us as soon as possible.
Once an order has shipped, we may not be able to change the delivery address.
22. Fraud Prevention and Abuse
To protect our customers and business, we reserve the right to review unusual or potentially fraudulent return and refund activity.
We may decline or limit returns where permitted by applicable law if there is reasonable evidence of fraud, abuse of our return policy, repeated misuse of return procedures, or other unauthorized activity.
This does not affect rights that cannot legally be waived.
23. Changes to This Policy
We may update or modify this Return & Refund Policy from time to time to reflect changes in our business practices, products, services, or applicable legal requirements.
When we make changes, we may update the "Last Updated" date at the top of this page.
We encourage customers to review this policy before making a purchase and whenever they have questions about a return or refund.
24. Contact Us
If you have questions about returns, refunds, exchanges, damaged products, or any other order-related issue, please contact us.
CHLOE
177 Spring Creek Hwy
Medina, TN 38355-9710
United States
Email: persaudtokich@gmail.com
When contacting us about an order, please include your order number whenever possible.
We appreciate your patience and will do our best to provide helpful assistance.
Thank You for Shopping with CHLOE
We appreciate your business and want you to have a positive experience when shopping with us.
Our goal is to make the return and refund process as clear and straightforward as possible while providing a convenient shopping experience for our customers.
Thank you for choosing CHLOE.